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How do I level up?

There are 3 tiers: Level 1 ($0–$249.99), Level 2 ($250–$499.99), and Level 3 ($500+). Your level is based on spend during a 12-month membership year that starts on the date you join. All new members start in Level 1. If you reach a new level mid-year, that date becomes your new start date and you stay in the new level for a full year. To keep your level, requalify by meeting that level's spend threshold during your membership year. To move up, spend the difference to the next level's threshold. If you do not requalify, your level resets based on how much you actually spent.

Where can I go to find all my Ardene Rewards information?

All your information related to points, rewards and level status can be found in your loyalty dashboard. Visit ardene.com to sign in by clicking "Log in" at the very top of the page and entering your email and password. Once you've logged in, click on "View your rewards" from your profile page or click the star icon from anywhere on the website. On this page, you will see your level status, your points balance, any rewards you've earned, engagement activities that can give you bonus points, your purchase, rewards and activity history and a reminder of all the perks you have access to. You also have access to this page in the app once you sign in. It can be found in the Me section.

What are rewards and how do I get them?

A reward is a dollar discount that you can use on future purchases. Every time you reach 100 points it will automatically trigger a 5 dollar reward. Rewards will be triggered in 5 dollar increments meaning you could receive $10, $15, $20, $25, etc rewards.

Can I earn points for purchases I made before joining the loyalty program or if I forgot to tell the cashier that I am a member?

Unfortunately, we do not award points retroactively. In order to get your points you must let the cashier know that you are a member, be signed in to your online account or signed in to the app.

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*The date you join the Ardene Rewards loyalty program will constitute the "start date" of your membership year. The "membership year" will last 365 days. The level you're in is based on how much you spend during the current membership year. All new members start in Level 1. If you reach a new level during a membership year, the date you reach the new level will constitute your "new start date" and the new expiration date will be 12 months later meaning that you will stay in the new level for a full year. To maintain your level status, you must requalify by spending that level's threshold amount (or more to move up to a higher level) during your membership year. If you do not requalify for the same level or a higher one your level will reset to Level 1.

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