ARDENE REWARDS LOYALTY PROGRAM TERMS AND CONDITIONS

ARDENE REWARDS LOYALTY PROGRAM TERMS AND CONDITIONS

LAST UPDATED APRIL 8, 2026

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY PRIOR TO REGISTERING TO THE LOYALTY PROGRAM.

Welcome to the Ardene Rewards Loyalty Program (or any rebranded or replacement Ardene loyalty program rolled out from time to time, the “Loyalty Program”, or “Program”). By enrolling in and becoming a member of the Loyalty Program (each a “member” or “you”), you confirm having read and understood these terms and conditions (the “Terms”) and agree to be bound by these Terms and Ardene’s Privacy Policy. If you do not agree to any or all of these Terms or if you do not wish to be bound by these Terms, do not register in the Loyalty Program. Please refer to Section 17 titled “Terms Applicable to Québec Customers” if you are a Québec member as defined in Section 17.

By becoming a member, you will be able to earn points on purchases and different engagement activities (“Points”). For every 100 Points earned, a $5 reward (each a “Reward”) is issued and can be redeemed in any Ardene stores, online at www.ardene.com (the “Site” or “website”) or through the Ardene mobile app. Membership is free and no purchase is required to maintain your membership. Members are automatically placed in Level 1 when they join the Program. Level status 1, 2 and 3 is based on how much a member spends within their membership year. Each level contains specific perks that improve with each higher-level status. The Program is managed, operated and offered by, and at the sole discretion of Arden Holdings Inc. (“Ardene”, “we”, “us” or “our”). We are the promoter of the Program.

1. MEMBERSHIP ELIGIBILITY

1. The Program is available to individuals for their personal use only and is limited to 1 account per person and registered email address. The creation of multiple accounts associated with the same individual is strictly forbidden. Ardene reserves the right to verify at any time whether its members have complied with the enrollment and participation requirements for the Program set forth in these Terms.
2. To become a member, (A) individuals must: (i) be a legal resident of Canada; (ii) be at least 14 years of age; (iii) maintain a valid and unique email address for the Program, and (B) individuals who are between 14 years of age and the age of majority in such individual’s legal jurisdiction of residency are required to obtain a parent or legal guardian’s permission before registering in the Program. Written consent of such parent or legal guardian may be required. If you are not of legal age to accept these Terms and/or have not obtained parental or guardian consent to accept these Terms, as required, then you may not register for the Loyalty Program.
3. Companies, groups, associations, trusts and other entities making commercial or bulk purchases with or without the intent to resell or make a profit are not eligible for membership in the Program.

2. PROGRAM ENROLLMENT

1. To enroll in the Program in-store, individuals must provide a valid and unique email address, their first and last name and their postal code to the cashier, and must confirm that they accept these Terms as well as the Ardene’s Privacy Policy. To enroll in the Program online, individuals must log in to the Ardene website and explicitly join the Program from their Profile page. To complete the enrollment, the user will be prompted to enter their first and last name and their postal code. If an individual joins the Program in-store and wants to complete enrollment online, they need to use the same email address provided in-store. It is also possible to register for the Program through the Ardene app by downloading it on your mobile device and following the enrollment instructions.
2. With respect to any such in-store or online registration or creation of an online account through the app for purposes of enrolling in the Program, you may not use (and we may refuse to grant you) any username or email address that belongs to or is already being used by another person; that may be construed as impersonating another person; that violates the intellectual property or other rights of any person or that may be offensive.
3. By providing your information, you consent to Ardene collecting and using your personal information in accordance with Ardene’s Privacy Policy; your personal information will be used to tailor content to you and your interests in accordance with Ardene’s Privacy Policy.
4. Once enrolled, the member will be assigned a unique ID number. The ID number or email address associated with the account is required to track all purchases. To earn Points and redeem Rewards in-store, a store associate must scan the member’s ID number at the time of purchase or members must provide their email address associated with their account to the store associate at the time of purchase.
5. To earn Points and redeem Rewards online and in the app, members must be logged into their web/app account. It is the members’ responsibility to keep their email address and account information up to date and to make any required updates when needed. It is also the members’ responsibility to keep their online password secure and private. You agree not to transfer your password or username or lend or otherwise transfer your use of or access to your account to any third party. You agree to immediately notify Ardene of any unauthorized use of your password or username or any other breach of security related to your registration in the Program or account, and to ensure that you “log off” and exit from your account (if applicable) at the end of each session. Ardene is not liable for any loss or damage arising from your failure to comply with any of the foregoing obligations. Ardene has no obligation to inquire as to the authority or propriety of any use of or action taken in association with your password, username, registration to the Program or account, and will not be responsible for any loss to you arising from any such use or action, or from your failure to comply with this provision.

3. VIP CLUB MIGRATION

Members of the previous loyalty program called VIP Club will be auto-enrolled in the new Ardene Rewards Loyalty Program. The migration will include all active VIP members (members who have made at least 1 purchase) in the past 24 months (24 months preceding the new Loyalty Program launch). Migrated members will be recognized for their existing loyalty with Points for certain engagement activities that have already been completed prior to the Ardene Rewards Loyalty Program launch. See Points and Rewards section for more details on engagement activities. These Terms replace and take precedence over any previous terms and conditions applicable to the previous loyalty program called VIP Club.

4. TIERS

1. In the Ardene Rewards Loyalty Program, there are 3 tiers: Level 1, Level 2 and Level 3. Level status is based on how much a member spends within a membership year.
2. To qualify for Level 1, a member must annually spend between $0 and $249.99. To qualify for Level 2, a member must annually spend between $250 and $499.99. To qualify for Level 3 a member must annually spend $500 or more.
3. The date you join the Loyalty Program will constitute the “start date” of your membership year. The “membership year” will last 365 days. The level you're in is based on how much you have spent during the current membership year. All new members start in Level 1. If you reach a new level during a membership year, the date you reach the new level will constitute your “new start date” and the new expiration date will be 12 months later, meaning that you will stay in the new level for a full year.
4. To maintain your level status, you must requalify by spending your level’s threshold amount during your membership year. To move up to a higher level, you need to spend the difference between the next level’s threshold amount and the amount you already spent. If you do not requalify for the same level or a higher one, your level will reset to a lower level based on how much you actually spent.
5. Each level has its own set of benefits that improve the higher you go. For the complete list of benefits see below in Section 5.
6. Ardene reserves the rights to change, add and remove benefits without notice and at any point in time.

5. BENEFIT GRID

Benefits	Level 1	Level 2	Level 3
Earning Points	$1 = 1 Point	Earn 1.5x faster than Level 1 on all purchases.	Earn 2x faster than Level 1 on all purchases.
Rewards	Get a $5 reward every time you reach 100 Points	Get a $5 reward every time you reach 100 Points	Get a $5 reward every time you reach 100 Points
Birthday offer	15% off 1 purchase during your birthday month	20% off 1 purchase during your birthday month	25% off 1 purchase during your birthday month
Shipping offer	Free shipping over $50 purchase	Free shipping over $20 purchase	Free shipping with $10 minimum purchase
Bonus Points, exclusive offers and events	Yes	Yes	Yes
Early access to special events and offers	Yes	Yes	Yes
Giveaways	Yes	Yes	Yes
Customer service priority status	No	No	Yes
Free returns	No	No	Yes

6. POINTS AND REWARDS

1. As a member of the Loyalty Program, you can earn points with every purchase you make. Point value varies according to your level status. Level 1: 1 point per $1 spent. Level 2: 1.5 points per $1 spent. Level 3: 2 points per $1 spent. Your Points will be calculated on the purchase total rounded to the nearest dollar, after applied discounts and rewards, but before shipping fees and taxes. Points will not be issued upon the purchase of non-commercial goods such as gift cards, e-gift cards or in respect of donations.
2. You can also earn Points for participating in different engagement activities such as, but not limited to: completing your profile with your birthday, signing up for newsletters, sms and push notifications, downloading the Ardene mobile app, referring friends to enroll, if a referred friend makes a purchase, following us on our social channels and completing periodic surveys and polls. You can also earn bonus Points for buying from our eco-conscious collection and bringing your own bag in-store. Other limited-time opportunities to earn bonus Points may be established by Ardene, however we are under no obligation to do so.
3. Any Points earned for participating in different engagement activities as described above are conditional upon your continued participation in such activities, failing which such earned Points can be deducted.
4. Terms relating to Point earning may change without notice at any point in time.
5. Points will be awarded in near real time. You can view and track your Points balance in your loyalty dashboard through your online account or on the mobile app. A maximum of 10 000 points can be earned per calendar year for all purchases made in-store, online and through the mobile app.
6. The Points you earn count toward Rewards. For every 100 Points earned, a Reward is issued. All Rewards will be issued in $5 increments, will be displayed in your loyalty dashboard and will be available for use directly at checkout online or at the cash in-store the day after the sufficient Point value is reached. A maximum of $200 in Rewards will be awarded per day. If the Rewards you earned exceed $200, the excess will be awarded to you in the following days.
7. You can redeem your Rewards in any Ardene stores, online at www.ardene.com and through the Ardene mobile app. In-store, you can ask a store associate if you have any available Rewards at the time of purchase.
8. It is possible to combine and apply multiple Rewards on the same purchase, however they are applied after discounts, shipping fees and taxes. In order to apply your Rewards, your total purchase amount must be greater than the applied Reward value.
9. Each Reward is only redeemable once and is applied to all items in the order. Once a Reward is redeemed, it will no longer be displayed in your loyalty dashboard nor available at checkout online, in the app or in-store. Points have no cash value and are not exchangeable for cash. Points or Rewards are non-transferable or assignable and are void if sold, purchased, assigned or transferred in a manner contrary to these Terms. Rewards are awarded solely in accordance with these Terms. We are not responsible for any Rewards redeemed due to fraudulent activity by you or any third party. In your loyalty dashboard, you will be able to track your Points, activity and Reward history. Historical data goes back as far as the Loyalty Program launch date.
10. We reserve the right to change Point value, how you earn Rewards and how we evaluate and reward your Program purchases and/or other Program activity. We reserve the right to place limits on the number of purchases or activities that are eligible for the Program, the number or types of Rewards or benefits you may receive or earn for the duration of the Program, and/or any combination thereof.
11. Collecting or redeeming Points at any time is deemed to constitute acceptance of these Terms on the date of such collection or redemption, as applicable. Changes to the Program will be set forth in these Terms and will be effective on the date the Terms are posted to the Site (with the effective date of the update reflected at the beginning of the Terms). If we make material changes to the Program, we will provide you directly with prior notice by sending a message to you by email or other means in respect thereof. Continued participation in the Program following posting of updated or modified Terms constitutes your acceptance of those Terms as so updated and modified. Ardene encourages members to review these Terms each time they use the Program or redeem their Points.

7. INACTIVE ACCOUNTS

A member's Program account is deemed to be inactive if Points are not earned or redeemed in connection with such account for at least twelve (12) consecutive months. Once an account is deemed to be inactive, all Points in such account will be forfeited. Ardene may close the associated account. Ardene will provide a member notice where required by law prior to forfeiting a member’s Points.

8. RETURNS, EXCHANGES AND ORDER CANCELLATIONS

1. When a member returns merchandise, it will result in a Point balance deduction equivalent to the Points earned on the returned item(s). Points will be deducted at the same rate as they were earned and may impact the Member’s membership tier status as the case may be (as outlined in Section 4). If a return is made after a Reward is issued, this may cause a negative Point balance adjustment equivalent to the value of such Reward. Only the amount paid for the item(s) will be refunded, not the savings from the Reward if one was applied to the original purchase. This means you will be forfeiting the offer previously used on the returned purchase.
2. A Point balance adjustment will result from a member exchanging merchandise; if the new item is of lesser value than the original item there will be a Point deduction, and if the item is of greater value there will be a Point increase.
3. Point balance adjustments will be reflected in the member’s loyalty dashboard in near real time once the return or exchange is processed.

9. MEMBER COMMUNICATION

Emails

1. By enrolling in and registering for the Ardene Loyalty Program, you consent to receive Loyalty Program related emails from Ardene. By providing your email address, you agree to our sending you emails concerning level status updates, Reward information and reminders, benefits such as your birthday offer, limited-time offers, ways to earn Points and Program updates.
2. You may opt-out of email communication at any time by following the instructions provided in the email. By unsubscribing you will no longer receive any emails pertaining to the foregoing matters. This information will remain available to you directly in your loyalty dashboard.

Text messages

1. By providing your mobile phone number and agreeing to opt-in to receive marketing text messages, we will send you a reasonable number of marketing text messages per week which may contain promotions, sales, trends, new arrivals and new collection alerts. Message frequency may vary and message and data rates may apply. To unsubscribe text “STOP” to 37800 at any time. This information will remain available to you directly in your loyalty dashboard.

Push notifications

1. If you have downloaded our app and enabled our push notifications, you consent to receive Loyalty Program related notifications via such app. The frequency may vary and you can turn off our push notifications at any time through the Settings page on your mobile device. This information will remain available to you directly in your loyalty dashboard.

10. MEMBERSHIP CANCELLATION

You may cancel your membership to the Program at any time through customer service. Email support@ardene.com, call 1-866-363-9687 or use our live chat tool when available to request a membership cancellation. You can also delete your account through the Ardene mobile app. Please note that by canceling your membership to the Program you will no longer be eligible to earn Points, redeem Rewards or take advantage of the Loyalty Program benefits, and any Points and Rewards which remain in your account will be forfeited. Program membership cancellation can take up to 5 to 10 business days so there may be a delay between your request and official cancellation of your registration with the Program in our IT systems and records.

11. FRAUD

Subject to applicable laws, we reserve the right to terminate any existing membership that is fraudulent, related to illegal activity or for unusual behavior. Any abuse of the Program, failure to respect these Terms or misrepresentation will result in our taking such actions as we deem appropriate in such circumstances, including but not limited to membership revocation, and the foregoing will affect eligibility for further participation in the Program. Multiple accounts associated with the same person will be terminated without notice.

12. LIMITATION OF LIABILITY

Ardene will not be liable for any a) system failure or malfunction of the Loyalty Program or any consequences thereof, b) interruption of business, c) access delays or access interruptions to the Program, d) data non-delivery, loss, theft, misdelivery, corruption, destruction or other modifications, e) loss or damages of any sort due to third party links on the website or the use of Rewards or benefits of the Program, f) any inaccuracies or omissions in the content or event beyond our control, or failure to comply with any of our obligations towards you in any respect, nor for losses or damages that could result from such failure to comply, if such failure is as a result of any circumstance beyond our control. We make no representations, warranties, covenants or conditions that defects or errors will be corrected, including implied warranties or conditions of merchantability or fitness for a particular purpose, between a member and Ardene in connection with the Program, except as may be expressly set forth in these Terms. In no event shall Ardene be liable for any damages, including without limitation direct, indirect, incidental, special, consequential, punitive or exemplary damages, losses or expenses arising in connection with the Program or your participation therein, whether in contract, warranty, or tort (including negligence), even if Ardene is advised of the possibility of such damages, losses or expenses. Ardene will be not liable or responsible in any manner for any tax consequences which may flow from a member’s participation in the Program. Members will be solely responsible for their own tax payments and reporting requirements (including those related to any income tax benefit), if any. If you are at any time dissatisfied with the Program or any of these Terms for any reason, your sole option and remedy is to terminate your membership in the Program and cease using the Program. Ardene has no other obligation, liability or responsibility to you except as expressly required by law.

13. SEVERABILITY

If any provision in these Terms is determined to be illegal, invalid or unenforceable, that provision will be severed from these Terms and the remaining provisions of these Terms shall remain in full force and effect.

14. APPLICABLE LAW AND JURISDICTION

1. Subject to applicable law, any disputes arising out of or relating to these Terms, policies available on the Site such as Ardene Terms & Conditions, use of the Site, the merchandise sold on the Site, and the services offered through the Site shall be resolved in accordance with the laws of the Province of Quebec and the laws of Canada applicable therein without regard to its conflicts of law rules.
2. Subject to applicable law, any such disputes must be brought before the courts of the Province of Quebec in the City of Montreal, Quebec and you irrevocably consent to the exclusive jurisdiction and venue of such courts. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to any purchase or sale hereunder.

15. CURRENCY

All references to currency or dollars in these Terms are to Canadian Dollars.

16. CONTACT US

If you have any questions or for more information concerning the Ardene Rewards Loyalty Program you may contact customer service by email at support@ardene.com, by phone 1-866-563-9687 (free of charge) or through our online chat tool when available. You may also find answers to your questions on our FAQs page.

17. TERMS APPLICABLE TO QUÉBEC CUSTOMERS

1. Notwithstanding any provisions hereof, the provisions of this Section 17 are applicable to members who reside in Québec with respect to whom the Consumer Protection Act (Québec) applies (“Québec members”). For greater certainty, (i) Subsections 4f), Subsections 6 c) d) and l) and Subsection 14b) of these Terms do not apply to Québec members; and (ii) this Section 17 is inapplicable to anyone who is not a Québec member.
2. Subject to the provisions of this Section 17, Ardene may restrict, suspend, amend, extend or otherwise alter the following Terms at any time with notice to Québec members as set out below: [Section 1 (Member Eligibility) ; Section 2 (Program Enrollment); Section 4 (Tiers); Section 5 (Benefit Grid); Section 6 (Points and Rewards); Section 8 (Returns, Exchanges and Order Cancellations); Section 17 (Terms Applicable to Québec Customers)].
3. Any amendments to the Program referenced in Subsection 17 b)will not:
   1. result in the expiry of Points following a conversion into another form of exchange unit;
   2. constitute a unilateral modification of the following elements of the Program to the detriment of the Québec member: (1) the number of Points received by the Québec member; or (2) the conversion factor used to convert Points into another form of exchange unit applicable to the exchange units received by the Québec member; or
   3. constitute a unilateral increase of the Points required to obtain goods or services in a disproportionate manner with respect to the increase of the retail value of the goods or services.
4. Ardene will give to the Québec member, between the 90th and the 60th day preceding the coming into force of an amendment referenced in Subsection 17b), a written notice drawn up clearly and legibly, setting out the new clause only, or the amended clause and the clause as it read formerly, and the date of the coming into force of such amendment.
5. Ardene may unilaterally amend for a temporary period an essential element of the Program for the benefit of a Québec member.
6. For purposes of Section 7 of these Terms, Ardene will give to the Québec member, at least 30 days, but not more than 60 days before the date of expiry of such Québec member’s Points, a written notice of inactivity advising that the Québec member’s continued inactivity will result in the expiry of such Québec member’s Points and setting forth the date of expiry of same.
7. The parties have expressly requested and required that these Terms and all other related notices and documents be drawn up in the English language. Les parties conviennent et exigent expressément que ces termes et conditions ainsi que tous les avis et documents qui s'y rapportent soient rédigés en anglais.

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